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Get a Free Sample of this ToonUp
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Difficult Caller
Suite
The Difficult Caller Suite customer service cartoons deal exclusively with
issues surrounding handling difficult customers. This suite is part of the
larger Customer Service Training Program Package that covers the full range
of customer service situations and solutions.
MaraStar's Difficult Caller Suite includes 4 customer service cartoons,
called ToonUps, as part of the modular Customer Service Training Program. This
comprehensive program includes 34 customer service cartoons covering all the
common customer service issues. The Difficult Caller Suite is one of 6
interconnected segments within the Customer Service Program and can be used
alone or in conjunction with any of the other 5 suites.
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Flexible Training Options
The Difficult Caller Suite can be separated from the complete Customer Service
Training Program to conduct more individualized training on handling difficult
customers. Or, keep it as part of the complete course and mix-and-match the
customer service cartoons to create a general customer service training program
that fits your workplace.
The customer service cartoons included in the Difficult Caller Suite teach
employees what can make a call more difficult, and how to work with a customer
without adding to their frustrations. This section of the customer service
training program shows how handling difficult customers correctly can make
all the difference.
MultiMedia Applications
Like all of MaraStar's customer service training tools, the Difficult Caller
ToonUps can be used as stand alone tips to improve customer service or integrated
into PowerPoint presentations, sent via Email, posted on Intranet sites or
incorporated in E-Learning and CBT programs.
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