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Customer Service ToonUp Package
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The Complete
Customer Service
Training Package
Customer Service Training That's Fun and Effective
Customer service training is most effective when employees are engaged,
and the best way to encourage participation and information retention is
with customer service presentations that are anything but boring. Our
animated cartoon customer service presentations and videos, called ToonUps,
use humor to cover a variety of Customer Service and Call Center issues
in a way that's both enjoyable and memorable; employees can laugh at the
humor presented in the cartoons, but still see the underlying issue and
take away the valuable customer service training tips the ToonUps
demonstrate.
Customer Service Training ToonUps...
- Provide useful customer service training tips
- Enhance Customer Service Skills
- Improve training retention
Flexible Training Options
This comprehensive Customer Service Training Package contains 34
cartoon customer service presentations divided into 6 segmented Suites:
Call Handling, Communication Skills, Customer Care, Difficult Caller, Quality
and Servicing the Customer. Each module allows for a more focused
training session with customer service training tips on a more specialized
aspect of service. These suites can be used alone to target specific areas of
customer service, or combined in a variety of formats to create a customized
training program that is unique to your employees and your industry.
MultiChannel Reinforcement
Good, effective training doesn't happen in one day; it takes time and
repetition to absorb and implement all the customer service training tips
presented in this series. All of MaraStar's Customer Service Presentations
can be used as stand alone ToonUps cartoons or integrated into PowerPoint
presentations, sent via Email, posted on Intranet sites or incorporated in
E-Learning and CBT programs.
The Customer Service Package also includes printed customer service training
tips as posters, calendars and interactive quizzes.
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